We’re Hiring an Account Coordinator!

We’re Hiring an Account Coordinator!

The Account Coordinator is an entry level account services position that provides an essential support to account directors/agency owners and team members at Warp + Weft. Job duties include client-facing work that requires exceptional writing skills, significant organizational skills, openness to and ability to learn project management software, and strong interpersonal skills. The ideal candidate will be someone who thrives on the pace of agency life, is great with people, and is looking to learn and grow in account services.

Job Responsibilities

Daily Workflow:

  • Provides administrative follow up and support of all account director/agency owner functions including both internal and external responsibilities
  • Helps to manage the day-to-day development and delivery of multiple projects of integrated campaigns across various channels, including social, TV, radio, digital, email and direct mail to ensure that projects are on strategy, on time and on budget
  • Updates Warp + Weft project management software (Teamwork) daily to ensure Warp + Weft team is aware of projects, priorities, timelines and deadlines
  • Prepares agendas for and attends all client meetings, provides follow up meeting reports to the client, and ensures Warp + Weft team is brought up to speed on any project changes, additions or new developments
  • Writes project briefs for W+W team
  • Creates project timelines for review and approval by client

Client Relations

  • Provides exceptional client partnership
  • Understands the creative work process as well as client requests and questions; able to communicate clearly and efficiently (verbally and in writing) between client and creative team
  • Manages client expectations through consolidation of meeting recaps, action items, task status and other pertinent information
  • Able to identify hurdles and help solve them
  • Possesses strong communication skills to help build key relationships with clients
  • Researches and develops an understanding of our clients’ industries, competition, customer base, and drivers that impact their business
  • Obtains and reports client industry news and submits this report to account directors/agency owners on a regular basis in an effort to provide information that may be used to enhance client business
  • Exhibits a high degree of patience, demonstrable experience assisting and coordinating the efforts of others
  • Displays a customer-oriented attitude

Team Relations

  • Demonstrates the ability to function in a fast- paced, deadline-oriented environment and work independently, but also as part of a team
  • Exhibits objectivity and openness to others’ views
  • Gives and welcomes feedback
  • Contributes to building a positive team and company culture
  • Puts success of team above own interests
  • Able to build morale and group commitments to goals and objectives
  • Supports everyone’s efforts to succeed

A Warp + Weft Account Coordinator has…

  • A strong analytical mind with solid creative instincts
  • Ethics; treats people with respect; inspires the trust of others; works with integrity; upholds organizational values
  • Analytical skills; synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data
  • Exceptional customer service skills; responds promptly to client needs; responds to requests for service and assistance; meets commitments
  • Excellent oral communication; speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings
  • Excellent written Communication; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
  • Advanced proficiency with technology, including the Microsoft Office Suite of software; familiarity with MacIntosh operating system preferred Project management experience; can develop and coordinate projects and communicate changes and progress

A Warp + Weft Account Coordinator is…

  • Adaptable; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Cost Conscious; works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
  • Dependable; follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan
  • A support to Warp + Weft as an organization; follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; respects diversity
  • Organized; prioritizes and plans work activities; uses time efficiently
  • A problem solver; gathers and analyzes information skillfully
  • Professional; approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

Work Environment: Warp + Weft offers a flexible, hybrid work environment for all employees. Team members may work from home (work remotely) and/or work at our office in Auburn, Maine. Several in-person team meetings and brainstorming sessions at our office in Auburn are required each month and scheduled in advance. We meet with our clients both in person and via Zoom when/where appropriate. Consideration will be given to remote applicants, but preference will be given to candidates who are within an easy drive of the Warp + Weft office.

Compensation and Benefits: Warp + Weft offers competitive salaries and compensation packages that include employee health insurance premiums paid 100% by Warp + Weft and retirement plan contribution matches.

Equal Opportunity: In accordance with the law, Warp + Weft has a policy of equal opportunities for all persons without regard to sex, race, religion, national origin, marital status, age, and sexual orientation or Vietnam Era/Disabled Veteran status. Warp + Weft will not discriminate against the disabled applicant who may be capable of performing the essential requirements of the job with reasonable accommodation. In addition, Warp + Weft strives to create a work environment free from all forms of sexual harassment and intimidations so that employees may function effectively and without fear in an atmosphere conducive to good business operations.

To apply for the position, please email hiring@warpweftbranding.com with a cover letter and resume.

Aimee Goodwin

Owner + Creative Director